Return Policy

Returns + Exchanges

Returning & Exchanging Online Orders

Returning online orders is easy - return your eligible items by mail or take them to a UO store. To return by mail, click here to start the process and print your return shipping label. A $5 restocking fee will be deducted from your refund for most mailed returns. To return or exchange your items in person for free, take your eligible items and packing slip or order confirmation email to your closest UO store. Please note, UO MRKT items cannot be returned to UO stores.

Details

Returning In-Store Purchases

Items bought in one of our UO stores can be returned to any UO store. Find a store near you to check store hours and address info. Take your item and receipt to the store to return. Most returns will be credited back to your original form of payment within 1-3 business days.

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Returning Furniture

Most UO Furniture items may be returned or exchanged by carrier within 30 days from the date of delivery. Please note, we do not accept furniture returns in our stores. Select furniture items are subject to a restocking fee if returned. We guarantee the quality of our furniture (free of manufacture defect) for up to one year from purchase. If you experience any defects, you may return your furniture purchase for a refund within one year from the purchase date.

Details

Return Policy

Our Online Return Policy

Return or exchange any unused or defective merchandise by mail or at one of our US or Canada store locations. Returns made within 30 days of the order delivery date will be issued refund to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit. A restocking fee will be deducted from your refund for most mailed returns. Some items are final sale and cannot be returned or exchanged. This includes made-to-order furniture, sale items purchased at an additional sale-on-sale discount, and furthered sale items ending in $0.95. Eligible UO MRKT items must be returned to the UO MRKT seller and cannot be returned to UrbanOutfitters.com or UO stores.